Salesforce is the CRM market leader for the eighth consecutive year, as ranked by IDC. Its rich features, continuously evolving functionality, customizability, and ever-growing ecosystem make this CRM difficult to beat. But there is a chink in the armor. This very scope and scale of Salesforce make it difficult to test.
Even expert testers approach Salesforce testing with caution.
Let’s look at some of the reasons that make Salesforce so difficult to test:
- Salesforce has three major annual releases every year, Spring, Summer, and Winter, to deliver new features and functionalities to the users. While not every release impacts the UI, even a minor UI change can cause tests to break, resulting in time-consuming maintenance of scripts and test cases.
- Migrating from Classic to Lightning can lead to a slew of changes in the existing code, functionality, and system behavior. Also, a test script that works in one version might not work for the other. Salesforce also offers the option of switching back to Classic from Lightning. In such a scenario, it is difficult to utilize test scripts between versions.
- Salesforce app development enables developers to create apps aligned with their business requirements and workflows. This results in the addition of new layouts, bespoke integrations, custom objects, new workflows, and other complexities. Testers must create tests for a wide array of scenarios, which is time-consuming and error-prone.
- Salesforce applications have UI made up of dynamic elements, which can impact the stability of tests even if there is a minor change in the application. In addition, the difficulty in locating elements can have an impact on Salesforce test maintenance resulting in testing becoming a time-consuming and costly exercise.
The Way Forward: Codeless Automated Testing
Most challenges can be addressed by moving away from a legacy approach towards Salesforce testing, including manual testing or code-based frameworks to codeless automation tools. Manual testing doesn’t provide enough coverage, is slow, and is prone to errors. Testing becomes a long-drawn-out process, which involves building the automation framework and developing test automation scripts. The critical challenge here is developing a framework that can scale and is not limited in scope.
Moving to a codeless automated approach to Salesforce testing makes setting up and maintaining tests easy. Testers do not have to spend an endless amount of time modifying and updating tests for different use cases. They can reuse test scripts, speed up the testing cycle, and improve the efficiency of the testing process. This facilitates continuous integration.
Codeless automated testing also removes the dependency on testing engineers to create and run test scripts. This enables stakeholders with a sound understanding of Salesforce to ensure the CRM ecosystem delivers the necessary functional ROI.
Salesforce test automation addresses existing challenges and keeps pace with the evolving nature of this CRM platform.
Optimizing Salesforce RO
A robust and reliable testing strategy enables organizations to confidently make Salesforce the single source of truth for their business operations. With Qyrus, an AI-powered cloud-based platform, you can test any Salesforce application across web, mobile, and API and how it interacts with your organization’s tech stack.
Qyrus offers users a codeless, self-healing, and predictive approach to testing. This platform leverages AI/ML engines to support test building and execution. It accelerates bug detection, expands test coverage and eliminates the need for custom frameworks and expensive test infrastructure, thus reducing operating and testing costs.
Salesforce is a great tool, but whether you can optimize Salesforce ROI largely depends on testing and navigating its various challenges. Adopting a codeless automated testing strategy for Salesforce will help your organization maximize Salesforce’s potential.